Terms & Conditions

Kemal Erbatur (Sole Proprietorship)
Version: 28/04/2026

§1 Scope / Applicability

These Terms and Conditions apply to all services offered by Kemal Erbatur, in particular chauffeur and limousine services, transfers (e.g. airport/train station/city), occasional and rental car services, as well as related additional services.

Any deviating conditions of the customer shall not apply, even if Kemal Erbatur does not expressly object to them.

Deviations from these Terms and Conditions shall only be valid if confirmed in writing.

§2 Booking / Conclusion of Contract

Bookings may be made online as well as directly (e.g. by telephone, message, or e-mail).

Offers are non-binding. A contract is only concluded once the booking/order has been expressly confirmed by Kemal Erbatur (booking/order confirmation) or once the service has actually been provided.

The details in the confirmation shall determine the type and scope of the service.

The customer must provide all information necessary for the performance of the service completely and correctly (e.g. pickup location, time, destination, number of passengers, luggage, special requests, flight/train details if applicable).

The customer is responsible for the accuracy of this information.

§3 Prices / Additional Costs

The price agreed upon at the time of booking or stated in the confirmation shall apply (fixed price or price per vehicle category).

Additional services (e.g. additional stops, route changes requested by the customer, additional transfers, extra waiting time) may be charged separately.

Costs such as parking fees, tolls, or entrance fees shall be borne by the customer unless expressly included.

§4 Payment Terms

Payment methods: cash payment, debit/credit card payment to the driver, or online payment.

Online payment (mandatory if selected): If the customer chooses online payment (e.g. Visa/Mastercard, Apple Pay, Google Pay, or bank transfer), the full fare must be paid no later than 6 hours before the agreed pickup time so that the amount has been received in the bank account of Kemal Erbatur or a verifiable proof of payment is available.

Non-payment in case of online payment: If no payment or verifiable proof of payment has been received up to 6 hours before the agreed pickup time, Kemal Erbatur shall not be obliged to perform the service. The ride shall be considered a customer no-show. In this case, Kemal Erbatur is entitled to charge 100% of the fare and to claim outstanding amounts through legal and/or collection procedures.

In the case of payment to the driver (cash/debit/credit card), the amount must be paid no later than at the start of the ride.

§5 Waiting Time / Waiting Charges

Waiting times will only be provided and charged if operationally possible, especially if no subsequent bookings are affected.

City & train station: 15 minutes included. Thereafter €10 per commenced 15 minutes.

Airport: 60 minutes included. Thereafter €10 per commenced 15 minutes.

If waiting is not possible for operational reasons, Kemal Erbatur is entitled to terminate the service or treat it as a no-show.

§5a Meeting Point / Pickup

Vienna Airport (VIE): The driver waits in the arrivals hall with a name sign. The customer must ensure that the driver can be located. If the driver cannot be found, Kemal Erbatur must be contacted immediately at +43 660 2220717.

Train station pickup: The driver waits at the agreed train station with a name sign. If the driver cannot be found, contact Kemal Erbatur immediately at +43 660 2220717.

Street/address pickup: For pickups at an address, the driver will wait directly in front of the address provided. If the driver cannot be found, inform us immediately at +43 660 2220717.

§6 Cancellation / No-Show

Cancellations must be made in text form (e.g. e-mail/message). The time of receipt shall be decisive.

Free of charge if received more than 24 hours before the agreed pickup time.

50% cancellation fee if received within 24 hours before the agreed pickup time.

100% cancellation fee if received within 6 hours before the agreed pickup time or in case of a no-show.

§7 Delays / Liability

Delays may occur due to traffic, weather, road closures, official measures, short-notice customer changes, or incorrect pickup details.

To the extent permitted by law, Kemal Erbatur accepts no liability for consequential damages caused by delays (e.g. missed flights, appointments, connecting transportation).

If Kemal Erbatur uses subcontractors, these liability provisions shall also apply accordingly to their services.

If a ride cannot be carried out for reasons attributable to Kemal Erbatur, any liability shall be limited to the refund of amounts already paid.

§8 Fixed Price / Scope of Service

A fixed price per vehicle category may be agreed for certain routes. Unless otherwise stated, a fixed price includes a direct ride without additional stops from the agreed pickup point to the destination.

Additional costs may arise in the event of customer-requested changes (e.g. additional stops, changed destination, detours).

§9 & §10 Customer Obligations / Exclusion

The customer must follow the driver’s instructions. In the event of violations (dangerous conduct, damage, severe contamination), Kemal Erbatur is entitled to refuse or terminate transportation.

The customer is liable for damages and extraordinary contamination caused by themselves or accompanying persons.

§13 Force Majeure

Events beyond our control (e.g. natural disasters, accidents, extreme weather, strikes) may delay or make service impossible. In such cases, no liability shall exist for delays or service failures to the extent permitted by law.

§14 & §15 Luggage & Children

The customer is responsible for luggage. Lost property may be handed over to the lost property office in Vienna.

The customer must indicate child seat requests at the time of booking. Provision is subject to availability and an additional fee.

§17 Smoking / Cleaning Fee

Smoking is strictly prohibited. In the event of extraordinary contamination or damage (especially vomiting, strong odors), Kemal Erbatur is entitled to charge a cleaning and downtime fee of €350. Further damages remain unaffected.

§19 Vehicle Categories / Capacity

Limousine: Max. 3 guests, up to 2 suitcases. (Mercedes E-Class or equivalent).

Business Minivan: Max. 7 guests, up to 6 suitcases.

Bulky luggage (e.g. skis, strollers) must be announced in advance. If luggage exceeds capacity, transportation may be refused and treated as a no-show.

§12 & §20 Jurisdiction & Law

Austrian law applies. Place of jurisdiction is Vienna, to the extent permitted by law. The version valid at the time of contract conclusion applies.

Contact: +43 660 2220717 | Vienna, Austria